Rogers and Fido's New $75 Fee: What You Need too Know
If you noticed a spike in your cell phone bill this July, your not alone. Rogers and its subsidiary, Fido, recently introduced a hefty $75 fee for customers still using 3G services. This change has sparked frustration among users as the first bills reflecting this new charge have started rolling out.
Customer Outcry on Social Media
Many customers took to platforms like Reddit to voice their displeasure over the unexpected fee. Rogers announced last month that it would impose a one-time charge of $75 for those relying on 3G or older networks for an entire billing cycle. The company claimed it had notified affected customers ahead of time, with charges appearing on bills starting June 30, 2025, for those who continue using only 3G.
The Implications of Continuing with 3G
Rogers also issued a warning: if users persist in utilizing 3G after June 30, they will lose the ability to send texts or recieve calls.This is part of Rogers' broader plan to phase out its outdated network by July 31, 2025.
The reason Behind the Fee
This new fee is in addition to another monthly charge of $3 that Rogers has implemented. The company states that these fees are necessary to “cover the cost of our transition efforts” as they work towards shutting down their aging network and encouraging customers to upgrade their devices.
Understanding Device Compatibility Issues
A notable concern revolves around voice over LTE (VoLTE) support.Devices lacking VoLTE capabilities will revert back to using the slower 3G networks for essential services like voice calls. Customers with phones that do not support VoLTE—or those compatible but not aligned with Rogers’ network—will need an upgrade soon if they want uninterrupted service without incurring additional fees.
If you're uncertain about whether your device meets compatibility requirements with Rogers’ networks, you can easily check by using their online compatibility tool available on their website.
Upgrade Options Available
To assist affected users during this transition period,Rogers is offering special upgrade options at no cost. Depending on what’s available and your specific needs, switching providers might be worth considering as well; some may find better deals or newer phones through other carriers.
Caution Before Switching Carriers
However, switching just because of this new fee might not be wise right now. Other major carriers like Bell and telus are also beginning their own shutdowns of legacy networks; Telus has even introduced its own fees related to maintaining outdated systems. Therefore, moving from one provider's non-VoLTE phone situation could merely delay certain changes rather than solve them entirely.
Your Next Steps
If you’re currently using a non-volte device and are concerned about these changes affecting your service quality or costs down the line—now is definitely the time to consider upgrading your phone or exploring different plans that suit your needs better before it's too late!
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