Telus Changes Autopay Discount Policy for Customers
This year,telus made a important shift in its autopay discount policy.The company now encourages new customers to opt for pre-authorized bank payments instead of credit cards to enjoy discounts. This change is not just limited to newcomers; existing customers are also being asked to switch their payment methods if they want to keep receiving their autopay discount.
New Payment Method Requirements
Previously, users had the option of using either a pre-authorized debit card or a credit card when signing up for autopay discounts. Though,telus has decided to revert this policy,likely as a strategy to avoid the fees associated with credit card transactions.
some customers received emails from Telus informing them about this update. These messages indicated that those who currently use automatic payments via credit cards would lose their discount unless they switched over to pre-authorized bank payments.
Email Notifications and Implementation Dates
A screenshot shared online shows an email from Telus stating that these changes would take effect starting with the October billing cycle. However, another source on Reddit claims that the new rules will kick in as early as August 13. For clarity on this matter, inquiries have been sent out to Telus.
Action Required for Current Customers
If you’re enrolled in autopay with either Koodo or Telus, it’s essential that you log into yoru account soon and update your payment method if you wish to maintain your discount benefits.
Comparing Policies Among Carriers
This isn’t an isolated case; Bell has similar restrictions on its plans regarding payment methods. In contrast, Rogers and Freedom Mobile continue offering discounts even when customers use credit cards. Additionally, flanker brands like Virgin Plus (under Bell) and Public Mobile (under Telus) still provide incentives for autopay thru credit cards.
The Ongoing Battle Against Credit Card Fees
The issue of paying credit card fees is not new for Telus; it has been grappling with this since at least 2022 when it attempted to pass these costs onto subscribers by introducing additional charges. The CRTC intervened at that time and mandated the company reverse those charges due to customer complaints about unfair practices. Fast forward years later, and it truly seems like telus is exploring alternative ways around these fees once again.
Your Next Steps as a Customer
This situation highlights how telecom companies are adjusting policies based on financial pressures related primarily to transaction fees from third-party services like credit card companies.As consumers become more aware of such changes affecting their bills directly—especially during tough economic times—it's vital they stay informed about what options remain available across different providers in Canada’s competitive market landscape. And don't forget! NoveByte might earn a little pocket change when you click on our links, helping us keep this delightful journalism rollercoaster free for all! These links don’t sway our editorial judgment so you can trust us. If you’re feeling generous support us here!A Broader Look at Industry Practices
