Quebec Court Approves Class Action Against Rogers for 2021 Outage
The superior Court of Quebec has officially allowed a class action lawsuit against Rogers Communications and its subsidiaries, fido and Chatr. This legal action stems from a significant service disruption that took place in April 2021.
details of the Lawsuit
A Quebec law firm, lex Group, recently shared an proclamation about the court's approval of this lawsuit. many customers of Rogers received text messages informing them about their inclusion in the class action.Some individuals expressed skepticism on social media, questioning whether these texts were legitimate or just another scam—an understandable concern given the rise in fraudulent activities related to telecom outages.
The lawsuit claims that affected customers experienced damages due to a service interruption that began on April 19, 2021. It’s crucial to clarify that this incident is separate from the notorious outage in July 2022, which caused widespread disruptions across Canada for several days.
Text message sent to Rogers customers regarding the ongoing lawsuit.
Potential Compensation for Affected Customers
If successful, those involved in this class action could receive various forms of compensation.This may include refunds for service or subscription fees along with other compensatory or punitive damages. Notably, participants will not be responsible for attorney fees; these costs will either come from any awarded damages or be covered by Rogers if mandated by the court.
Next Steps and Important Dates
Currently,there is no immediate action required from affected individuals unless they wish to opt out of joining the class action. The next phase involves a trial where claims will be evaluated for validity. Anyone wishing to exclude themselves must inform the clerk at Quebec's Superior Court located in montreal by November 23, 2025.
A Brief Recap of Events
The outage occured on April 19, 2021; most services were restored within a day. The disruption impacted wireless calls as well as SMS and data services across Canada.At that time, Rogers attributed this issue to an Ericsson software update and offered bill credits as compensation to those affected by it.
As it stands now, there has been no response from Rogers regarding inquiries made before publication concerning this matter.
This situation highlights ongoing concerns about reliability among major telecom providers and raises questions about customer rights during such outages.
Yoru Rights Matter!
If you are one of those impacted by this incident with Rogers Communications or its affiliates like Fido and Chatr, staying informed is crucial as developments unfold through legal proceedings ahead!
And don't forget! NoveByte might earn a little pocket change when you click on our links helping us keep this delightful journalism rollercoaster free for all! These links don’t sway our editorial judgment so you can trust us! If you’re feeling generous support us here!
