Rogers Faces Class-Action Lawsuit Over Unauthorized Credit Checks
Rogers Communications is currently under scrutiny due to a class-action lawsuit that claims the company routinely conducted credit checks on nearly all of its customers without their consent. This legal action raises significant concerns about privacy and customer rights.
details of the Allegations
The law firm Sotos has brought this case to light, stating that both Rogers and Rogers Bank performed soft credit checks on customers without proper authorization. According to Sotos, these checks were supposedly intended to determine eligibility for a Rogers-branded credit card rather than for standard credit evaluations or account management.
What’s more troubling is the assertion that Rogers continued these practices even after customers explicitly requested them to stop. This behavior has led to accusations that the company violated Canadian privacy laws and breached its contracts with users. The lawsuit argues that conducting a credit check without clear permission constitutes an invasion of privacy.
citing Past Violations
Sotos referenced a 2015 report from Canada’s privacy Commissioner, which examined similar issues involving unauthorized credit checks by telecom companies. Although the report did not specify which company was involved, it highlighted how collecting credit details for marketing purposes breaches the Personal Information protection and Electronic Documents act (PIPEDA). Additionally, it mentioned another investigation into Bell's advertising program using such data for targeted ads.
Who Can Join the Class action?
The class-action suit includes individuals residing in Ontario, Quebec, and Alberta who had post-paid services with Rogers between january 1, 2015, and specific cutoff dates:
- December 4, 2024 – Shaw customers;
- April 13, 2025 – Customers who activated services before March 16, 2025;
- july 17, 2025 – Customers who activated between March 16 and april 12 of that year.
This also extends to anyone who received a Rogers Bank-branded credit card without prior consent. Interested parties can find more information about joining this class action on Sotos' website.
Your Rights as a Customer
Notice on Sotos' website explaining how customers can opt out of unauthorized credit checks by Rogers.
If you are among those affected by these soft credit checks at Rogers and wish to stop them immediately, you can reach out directly to their Chief Privacy Officer via email at [email protected]. It’s important for consumers to know they have options when it comes to protecting their personal information.
No Comment from Rogers Yet
A spokesperson from Rogers declined any comment when approached regarding this lawsuit. As it stands now, these allegations remain untested in court; however they highlight ongoing concerns about consumer rights in Canada’s telecommunications sector.
A Call for Clarity in Telecom practices
This situation underscores an essential conversation around transparency within telecom companies regarding customer data usage practices.As technology continues evolving rapidly alongside consumer expectations around privacy protections—companies must prioritize ethical standards while handling sensitive information like financial records or personal identifiers.
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