Rogers Cuts Jobs in IT Support, Outsourcing to Third-Party Vendor
Rogers Communications is making headlines again as it announces layoffs targeting its internal IT support team across various provinces. According to a report from the Globe and mail, the company plans to transfer these roles to an external vendor. While Rogers claims that this vendor intends to rehire most of the affected employees, they have not disclosed the name of this third-party provider.
Company's Statement on Job Changes
zac Carreiro, a spokesperson for Rogers, assured that “they plan to hire the majority of our staff and there will be no impact on how our employees are supported, including our on-site IT support.” He also mentioned that Rogers is working on improving its internal IT services for staff.
The Impact of Layoffs Across Roles
A representative from law firm Samfiru Tumarkin revealed that nearly 100 positions were impacted by these layoffs. The cuts affected various technical roles such as software developers and audiovisual conferencing support personnel who assisted Rogers’ internal teams. Most job losses occurred in Ontario; though, some positions in Quebec and New brunswick were also eliminated.It remains unclear how many workers from the third-party vendor will be based in Canada.
A broader Trend: Telecom Industry Layoffs
This latest round of job cuts comes just days after a coalition of Canadian telecom workers publicly criticized outsourcing jobs overseas. they expressed concerns about potential negative effects on national security and privacy due to offshoring telecom jobs.
The trend of layoffs within Rogers isn’t new; it has been part of a larger pattern affecting several telecom companies over recent years.Last year, reports indicated that Rogers ended its contract with Foundever, leading to around 1,000 call center employee layoffs. Earlier this year in February 2025, approximately 400 online chat agents lost their jobs as well. Additionally, following its acquisition of Shaw in December 2024—despite promising to create new jobs—the company reportedly cut over 3,000 positions.
Customer Service Quality Takes a Hit
The fallout from these job reductions has lead to noticeable declines in customer service quality at Rogers. Many customers have reported long wait times when trying to resolve simple issues—some even waiting hours on hold for assistance! Online platforms like Reddit are filled with complaints about frustrating experiences when reaching out for help.
The Bigger Picture: Industry-Wide Job Cuts
Rogers isn't alone; other major players like bell and Telus have also made critically important workforce reductions recently.Bell laid off nearly 700 non-unionized employees just before the holiday season last year while offering voluntary separation packages to around 1,200 union workers earlier this year. Meanwhile, Telus provided buyouts for almost 700 employees back in January and laid off roughly 6,000 individuals throughout last year alone.
A Call for Change?
This ongoing trend raises questions about job security within Canada's telecommunications sector as companies continue downsizing their workforces while outsourcing critical functions abroad or consolidating operations internally.
as consumers face longer wait times and reduced service quality due to fewer available representatives handling inquiries effectively—many wonder what steps can be taken moving forward to ensure better outcomes both for employees affected by these changes and customers relying heavily upon reliable communication services daily.
And don't forget! NoveByte might earn a little pocket change when you click on our links helping us keep this delightful journalism rollercoaster free for all! These links don’t sway our editorial judgment so you can trust us! If you’re feeling generous support us here.
