Public Mobile Alerts Customers About Service Changes
Public Mobile is notifying some of it's users about possible service interruptions or reduced connectivity starting June 3, 2025.This message has been shared by several customers on social media platforms.
Teh text messages inform recipients that the Telus-owned mobile provider is in the process of upgrading its network.Thes enhancements may lead to connectivity issues for certain users. One part of the message states, “We are making upgrades to our network that may impact your connectivity with Public Mobile.” It goes on to warn that after June 3rd, devices might experience a loss of connection or a weaker signal.
Seeking Clarity from Telus
In an effort to gather more information regarding these network upgrades and their effects on customers, inquiries have been made to Telus. Updates will be provided as more details become available from the company.
The specific nature of these upgrades remains unclear at this time.However, many customers speculate that they could be related to the upcoming shutdown of the 3G network and how it affects older devices. While Telus has not announced an exact date for discontinuing its 3G services, they have indicated plans for decommissioning it “in the future” on their support page.
Impact on Devices Not Compatible with VoLTE
Users have taken to Reddit expressing concerns about how these changes will affect those using phones not certified for voice over LTE (VoLTE) through Telus.Typically, non-certified devices rely on 3G connections for calls and other functions while VoLTE-capable phones can utilize LTE networks rather.
A support page from Public Mobile outlines which phones are certified for VoLTE use with their service. The list includes models like iPhone 8 and newer versions, Pixel 4 and later models, along with various Samsung and Motorola smartphones. Interestingly enough, newer Pixel models such as Pixel 8 and Pixel 9 aren’t mentioned; however, some users report having no issues using a Pixel 9 Pro without receiving any upgrade notifications.
Exclusive Offers Amid Network Changes
The text messages also mention exclusive offers available from Telus for affected Public Mobile customers—specifically “5G plans starting at $35/month” when activating a new device with autopay discounts included.They highlight options like getting a Moto G Play upfront at no cost down or monthly payments but do not provide further details about other discounted devices or what exactly is included in this $35 plan.
Your Options Moving Forward
If you receive one of these notifications from Public Mobile, it's wise to evaluate your choices carefully. While some individuals may still use their current device post-June 3rd without immediate issues, there’s uncertainty around how long this will last before potential disruptions occur.
If your phone continues functioning after this date but shows signs of trouble later on, exploring special plans offered by Telus could be beneficial alongside considering new smartphone options available in stores now. Though—consider looking beyond just what Telus provides; purchasing a new device outright while keeping your existing Public Mobile plan might serve you better in the long run.
Avoid Switching Providers Prematurely
Caution is advised against switching providers solely based on these developments as other companies are also phasing out their own aging networks soon enough—Rogers plans its shutdown in July while Bell aims to start theirs at month’s end in Manitoba area first.
In short: changing providers won’t necessarily allow continued use of older phones either!
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