Frustration Grows Over Bell's Slow Response to Damaged Pole in Toronto
A Bell customer from Toronto has taken to Reddit to express their frustration over a damaged utility pole and fallen lines that have remained unfixed for over two weeks. The user shared images showing the pole bent at an awkward angle, with wires hanging dangerously low. They also mentioned that the situation has made parking impossible due to safety concerns regarding the unstable pole.
Repeated Attempts Yield No Results
The subscriber claims they have reached out to Bell approximately ten times, yet only cable technicians have been dispatched—who are unable to address the issue with the pole itself. Despite providing photographic evidence of the problem, support from Bell has not been forthcoming. The user noted a lack of updates on whether any action is being taken. when they contacted city officials, they were informed that it is indeed indeed Bell’s obligation to repair their equipment.
Bell, it’s been 2 weeks. Can you please actually send someone to fix this?
byu/Senor40 inbell
Seeking Help Through Alternative Channels
A helpful commenter on Reddit suggested using Bell's ‘resolve a concern’ page as a way to connect with someone from their executive support team. Others recommended calling 310-2355 specifically for reporting low-hanging wires outside. However, opinions among those who claim experience as either technicians or customers seem divided on how best to resolve such issues.
A Glimmer of Hope Amidst Ongoing Frustration
the original poster later updated their thread by sharing that another reddit user helped them get in touch with Aecon—a construction company—which is reportedly sending someone out on July 2nd for repairs on the broken pole.
This situation raises questions about why one simple call wasn’t enough for resolution and why customers must rely on social media discussions just to clarify what kind of repair work is necessary.
Tales of Poor Service Resonate Among Users
The comments section revealed many others echoing similar frustrations regarding inadequate service or unresolved issues involving neglected cables left unattended for extended periods. One individual recounted having a temporary cable running across their yard for an entire year untill a passing technician finally took notice and filed an actual report.
Bells' Staffing Challenges Raise Concerns About service Quality
Bells' recent history includes multiple rounds of layoffs over the past couple of years; however, it's unclear how many positions cut were related directly to customer service or field operations roles. Reports confirm there were 43 technician layoffs last summer alone, but it remains uncertain if this number has increased since then.
An Inquiry into Customer Support Practices Continues
NoveByte reached out directly seeking clarification from bell about whether they are aware of this specific issue and if any steps are being taken toward resolution regarding the damaged utility pole.
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