Rogers' 3G Network Shutdown: Early Disruptions for Customers
Rogers Communications is preparing to deactivate its 3G network on july 31, 2025.Though, in a surprising move, the Toronto-based carrier has already begun disconnecting service for some customers ahead of this deadline. Many users have reported that they received notifications stating their devices are no longer compatible.
In recent days, numerous frustrated customers have reached out via email to express their concerns about sudden service interruptions from Rogers and its subsidiary brand, Fido. Social media platforms like Reddit are buzzing with posts from individuals who found themselves unexpectedly cut off from service.
Customer Confusion Amid Service Interruptions
A spokesperson for Rogers acknowledged the issue in an email and mentioned that they are investigating the situation further. they also shared a notification previously sent to customers warning them about potential disconnections after June 30, 2025:
“Starting June 30, 2025, if you haven’t switched to an upgraded network yet, a one-time $75 administrative fee will be charged to your account.This fee applies only once per account if you have multiple lines. Your mobile device will lose connectivity shortly after this date; thus you won’t be able to make or receive calls or texts or use data services.”
the message reassured users that access to emergency services like 911 would remain unaffected.
Despite these warnings, many affected customers claim they were unaware of this notification and were caught off guard by the early disconnection as they believed the shutdown was still months away. Some may not have seen the alert because they had already taken steps regarding device compatibility.
suspended Services and Customer Frustration
Those who experienced service cuts reported receiving messages indicating their lines were “suspended as part of our transition away from the 3G network.” These messages directed them to contact customer support for assistance.
Fido's message regarding line suspension due to the impending shutdown of its 3G network | Image credit: Reddit.
A important number of these users had previously confirmed their devices' compatibility through tools provided by both Rogers and Fido or by directly contacting customer support. One user even noted that their line was suspended despite having recently upgraded to an iPhone 14.
Trouble reaching Support Services
The situation worsens as many affected individuals struggle with long wait times when trying to reach customer support over phone calls or face lengthy queues at retail locations. Those lucky enough to connect with representatives often find themselves being urged into upgrading devices despite already owning compatible models. In some cases, store staff managed to lift restrictions on accounts after verifying device compatibility directly in-store.
Navigating Service Restoration Options
Some users have discovered ways around these issues without needing physical store visits; though, results can vary considerably based on individual circumstances. The problems seem linked primarily with voice-over-LTE (VoLTE) technology affecting certain phones not sold through rogers or Fido—like OnePlus models—which may default back into using outdated networks during calls even when displaying LTE signals on-screen.
The Impact of New Fees Amid Shutdowns
this disruption comes at a time when Rogers has started imposing new fees on those still using its legacy systems—a $3 monthly charge alongside a one-time $75 management fee for continued use of outdated technology has left many feeling frustrated and confused about what options remain available moving forward.
Your Next Steps If affected by Service Cuts
if your among those impacted by these unexpected changes in service availability due to the upcoming shutdowns there are two main suggestions circulating online:
- Consider Switching Providers: This could offer quick reconnection but might not suit everyone’s needs—especially if your current phone remains unchanged as other carriers may soon follow suit with similar shutdown plans down the road!
- Lodge Complaints With CCTS: Filing complaints can sometimes yield positive outcomes even though it’s vital to note responses might take time so patience is key here!
If you're thinking about switching providers quickly remember it could send a strong message back towards Rogers while filing complaints offers another avenue worth exploring!
And don't forget! NoveByte might earn a little pocket change when you click on our links helping us keep this delightful journalism rollercoaster free for all! These links don’t sway our editorial judgment so you can trust us! If you’re feeling generous support us here!
