Internet Outage Affects Canadians: Bell's Description
Bell has announced that a recent update caused a widespread internet outage affecting many Canadians. The disruption occurred on Wednesday morning, impacting users across multiple provinces.Apology and Service Restoration
In a statement to the media, bell expressed regret for the inconvenience caused to its customers. The company confirmed that services were fully restored by 11 a.m. ET on the same day. Here’s what they said:
“We apologize for the disruption our customers faced due to an internet outage earlier today. We can confirm that services have been fully restored as of 11:00 am ET. An update we made impacted some of our routers, but we rolled it back quickly to restore service. We assure our customers and partners this was purely a technical issue, and we have ruled out any cybersecurity problems as the cause. Our network teams are reviewing everything thoroughly to prevent this from happening again. We appreciate your patience during this time.”
Details of the Outage
The outage began around 9 a.m. ET and affected users in various provinces, including Ontario and Quebec, according to reports from bell and other sources like Downdetector.
While Bell initially confirmed issues in Ontario and Quebec, many users reported problems in other areas too.
Impact on Other Providers
The outage also affected other internet providers such as Telus, which recently started offering fiber home internet in Ontario and Quebec using Bell’s infrastructure.
A spokesperson from Telus stated:
“Due to a network issue with Bell, some Telus customers in Eastern and Atlantic Canada experienced an internet and wireless outage starting around 9:30 a.m. ET today. Services have been fully restored as 11:00 am ET; though, any customer still facing connectivity issues should reboot their devices.”
Troubleshooting Tips for Customers
For those still having trouble with their Bell or Telus service after restoration efforts were made, it is recommended they restart their devices first before reaching out for further assistance from their provider.
This incident highlights how interconnected these networks are; when one provider faces issues, others can be affected too.
Bell's commitment to resolving these types of outages is crucial for maintaining customer trust moving forward.
