Public Mobile's Flash Sale Sparks Customer Concerns
This past weekend, Public Mobile, a subsidiary of Telus, held a flash sale that offered various plans at an remarkable 50% discount.Even though the promotion has ended, some customers who took advantage of the deal are now facing challenges.
Customer Issues Following the Sale
In a recent update on their community forums, Public Mobile acknowledged that they were experiencing “higher than normal traffic” due to the popularity of their flash sale.This surge in activity has led to several issues for users trying to activate their services or apply promotional discounts. Here’s what Public had to say:
“we recognize that some customers may have encountered activation problems and we are diligently working to fix them. Additionally, if you notice your promotional discount isn’t showing up as expected, there might be a delay before it appears; however, rest assured it will be applied as promised.”
“For those who have submitted support requests,please know our teams are moving quickly to assist everyone.”
A Wave of Frustration from Users
The forum post quickly filled with comments from frustrated users detailing various issues they faced while trying to benefit from the sale. Some reported difficulties activating their numbers or errors during number transfers. Others mentioned being able to make calls but unable to receive them.
A critically important number of complaints also came from individuals who had submitted support tickets but hadn’t received any updates for over twelve hours.
The Waiting Game: A Personal experience with Public Mobile
This situation is understandably frustrating for many customers. Based on my own experience with Public mobile, I can attest that resolution times can sometimes be slow. For instance, when I switched over in December 2024 using eSIM technology—an experience I found surprisingly smooth—I did encounter a brief period without signal due to delays in number porting.
Since then, my overall experience with Public has been positive; however, there was one notable hiccup back in September 2025 when Rich Communication Services (RCS) stopped functioning properly for numerous users—including myself. It took several weeks and persistent communication before this issue was fully resolved.
The Importance of Patience during High Demand Periods
If you’re considering switching or signing up with Public Mobile based on this recent promotion—while I would still recommend them—it’s essential to keep in mind that customer support may lag during busy times like these activation issues currently being reported.
Your Thoughts Matter!
If you've experienced similar problems or have insights about your time with Public Mobile's service and support team during this flash sale period—or any other time—feel free to share your thoughts! Your feedback could help others navigate through similar situations more smoothly.
And don't forget! NoveByte might earn a little pocket change when you click on our links, helping us keep this delightful journalism rollercoaster free for all! These links don’t sway our editorial judgment so you can trust us. If you’re feeling generous support us here!
